1. Thirty-day money-back guarantee
You may request a full refund within 30 calendar days after your first LinguExcel subscription payment. You do not need to provide a reason. The guarantee is available once per person on the first subscription payment.
This voluntary guarantee supplements and does not restrict any statutory withdrawal, conformity, or other mandatory consumer rights available to you.
2. How to request a refund
Email skpro@gmx.com from the address linked to your LinguExcel account. Include only the information reasonably necessary to identify the payment. No explanation is required.
LinguExcel aims to respond within two business days, excluding public holidays.
3. Refund processing
Approved refunds are returned to the original payment method and include the amount paid for applicable taxes. Banks and payment networks may require additional time to display the credit after the refund has been issued.
A full refund ends the membership created by that payment. Any separate entitlement not created by the subscription, including an eligible early-user lifetime entitlement, is not affected.
4. Renewals and cancellation
The voluntary guarantee applies to the first subscription payment only. It does not restart for monthly or annual renewals, a plan change, a repurchase, or a different account or payment method. Renewal payments are not normally refundable under this voluntary guarantee.
You may cancel online at any time to prevent the next renewal. Duplicate charges, unauthorized payments, technical errors, and mandatory consumer claims are reviewed separately from this voluntary policy.
5. Scope
This policy applies to monthly and annual LinguExcel Membership subscriptions. It should be read with the Sales Terms and the payment information displayed at checkout.